Our goal is to provide the best customer service and shipping options in Canada. That means doing everything possible to process your order and send it, insured, from our door to yours… as fast as possible, and always for free.
We are taking measures to ensure that there are no shipping delays due to a potential lock–out at Canada Post or due to higher than average volume with Purolator and FedEx. But please note that there are some circumstances beyond our control. We thank you for your patience.
CANADIAN ICONS EXCLUSIVE
If you place your order by 11amEST, we can almost always guarantee that you will have your goods within 24 hours or the next business day (if ordering Friday to Sunday).
If your shipping address is outside of a regular delivery area, we will ensure our courier partners get your order to you as fast as possible, for free.
EXCHANGES, RETURNS & CANCELLATIONS
At any time if you wish to exchange the item you purchased we will gladly pay the full shipping cost to do so. No questions, no hassles. Our goal is to make you happy. You will find a pre-paid Exchanges & Returns waybill with your original shipment, which is free to use for 365 days.
All we ask is that all merchandise be returned in its original, unused condition (no tags and/or documents have been removed) and that you include the original invoice number so we can track your order. We suggest that you contact us prior to sending your item for exchange, as this will confirm the availability of the item you want in exchange. It's that easy. We provide this free service only once per original order and bill subsequent exchanges as per standard courier rates.
Should you wish not to exchange your item, we are happy to provide a full refund. Simply fill out the pre-paid Exchanges & Returns waybill that accompanied your order and ship the item back to us in its original, unused, condition (no tags and/or documents have been removed), include the original invoice number and we will send a confirmation email once your account has been credited. We process returns within 7-10 business days of receipt of our original item and issue refunds only in the same form as was utilized for payment.
Given the exclusivity and high-quality of every item within the Canadian Icons collection, we reserve the right to refuse return or exchange of any merchandise that does not meet the above return requirements. Any goods returned for exchange or refund that are deemed to be used and/or soiled will also be subject to a restocking fee. And, as you might expect, our returns and exchange policy does not cover the highly valuable works of art and/or one-of-a-kind objects within the Canadian Icons collection. These objects are museum-quality artifacts and once they leave us, we can no longer guarantee their efficacy. Please feel free to contact us to discuss the conditions of sale that govern these purchases; in the event that an object has been provided by a private individual, gallery or collector, Canadian Icons will not mediate or accept responsibility for the terms, conditions and/or expectations related to that sale. Interested parties will be directed to the private owners of any of object offered, but not owned by Canadian Icons.
For Canada Goose products, warranty or manufacturing issues must be addressed with Canada Goose as per their policy (http://www.canada-goose.com/contact). We will not return or exchange Canada Goose products because of warranty/manufacturing defects.
You may cancel or make changes to your order prior to it being shipped from our warehouse. To make any changes, please contact our customer service representatives at firstname.lastname@example.org or call 1-855-CDN-ICON.
SALES TAX POLICY
Orders shipped to:
• Quebec are subject to 5% GST and 9.5% PST on the purchase amount or a total sales tax of 14.5%.
• British Columbia are subject to 12% HST.
• Ontario, New Brunswick, and Newfoundland and Labrador are subject to 13% HST.
• Nova Scotia are subject to 15% HST.
• Any other Canadian provinces or territories are subject to 5% GST.
WRONG ADDRESS, NON-RECEIVED ITEMS
If the item is not received and is returned to us, you will be responsible for actual shipping and returns fees. We will also contact you immediately upon receiving the package in the event that you would like to correct shipping information and send to a different address. In that case, shipping is free, overnight, subject to our best-in-class service terms above.
THINGS TO KEEP IN MIND
• For all credit card refunds, please note that all credits will be placed on the credit card used for the original purchase.
• All orders are subject to credit card verification, which we require before shipping out products. Please ensure your billing information matches the credit card to avoid delays.
• If you're using an international credit card, please checkout using a verified PayPal
account (www.paypal.com). Be sure to click "Get verified" when you logged into your
PayPal account as we can only process payments made from verified accounts.
• Our free 90-minute, free overnight, and free premium delivery options apply to new orders only. While we pay all shipping costs for exchange items, exchange orders are shipped via ground courier service.
• Orders placed after 5pm and/or Saturdays or Sundays are processed and shipped next business day.
• Please allow 7 to 15 days from the day you return your package for your account to be credited.
• Allow 1-2 billing cycles for the credit to appear on your credit card statement.